Riyadh, Saudi Arabia: Dr. Sulaiman Faqih Hospital in Riyadh has received Planetree Gold accreditation for Person-Centered Care Certification®, a new achievement that reflects its firm commitment to providing a healthcare model that places the human being, their needs and aspirations at the heart of all health services and practices.

The Planetree Gold Accreditation is one of the highest international accreditations in the field of human-centered care. It is awarded to healthcare facilities that succeed in establishing an institutional culture based on respect, empathy, transparency, and active partnership with patients and their families, ensuring the provision of an integrated care experience that goes beyond traditional treatment to building trust and enhancing quality of life.

With this achievement, Dr. Sulaiman Faqih Hospital in Riyadh joins a limited global elite of healthcare institutions that have received this prestigious accreditation, confirming its ongoing commitment to providing world-class healthcare that combines clinical excellence with an exceptional human experience.

This achievement comes as an extension of the successes of the Fakih Healthcare Group in the field of human-centered care, as Dr. Sulaiman Fakih Hospital in Jeddah previously obtained the Planetree Gold accreditation, reflecting the institutional approach adopted by the group in enhancing the patient experience and establishing a culture that makes the human being the focus of every decision, practice and service.

This accreditation embodies an institutional culture based on respect for human dignity and promoting partnership with patients and their families. It is the fruit of the efforts of doctors, nurses, health practitioners, and all support and service teams, who work daily to provide a care experience based on empathy, effective communication, and comprehensive attention to the needs of patients and their families.

For his part, Dr. Mazen Faqih, Chairman of Faqih Healthcare Group, expressed his pride in this achievement, emphasizing that Dr. Sulaiman Faqih Hospital in Riyadh's attainment of Planetree Gold accreditation for people-centered care embodies the group's unwavering commitment to placing people at the heart of the healthcare system. He added that this accreditation reflects an institutional culture built on respect, empathy, and partnership with patients and their families, and a belief that true excellence is measured not only by the quality of medical services, but also by the quality of the human experience the patient endures at every stage of care. He affirmed that this achievement is the fruit of the efforts of all hospital staff, who continue to work with passion and dedication to provide exceptional care that has a positive and lasting impact on the lives of patients and their families.

Dr. Sulaiman Faqih Hospital in Riyadh is one of the Kingdom's most prominent modern healthcare facilities, combining specialized medical expertise, advanced technologies, and high-quality, compassionate care. This achievement is particularly significant given the hospital's recent opening, having been realized in a short period since its inception, reflecting the rapid development of its healthcare system and services and solidifying its culture of human-centered excellence.

The hospital offers an integrated system of medical services and specialties, with a continuous focus on improving the patient experience and enhancing their participation in decisions related to their health care, and providing a supportive therapeutic environment that contributes to achieving the best health outcomes and elevates the beneficiaries’ experience in accordance with best global practices.

Evaluation criteria

The hospital received accreditation after meeting a comprehensive set of criteria that measure the quality of the relationship between patients and healthcare providers, ease of access to medical information, patient and family involvement in treatment decisions, and the provision of a supportive treatment environment that promotes recovery and respects patients’ needs and preferences.

The criteria also included evaluating programs designed to support and empower healthcare staff, and involving patients and their families in developing services and improving the care experience, ensuring the building of an effective and sustainable partnership between all stakeholders.

The accreditation process included a field visit by Planetree assessors, which included meetings with patients, family members and healthcare staff, as well as a review of policies and practices related to human-centered care and verification of their implementation on the ground.

This achievement is an extension of the path of excellence pursued by Fakih Healthcare Group, and reflects its ongoing commitment to adopting the best international standards in quality and patient safety and enhancing the healthcare experience, ensuring the provision of care that combines clinical excellence and the human dimension in its various facilities.

About Planetree

Planetree is an international non-profit organization founded over four decades ago. It collaborates with hundreds of healthcare facilities worldwide to support the shift towards more humane care models. Its philosophy is based on fostering partnerships between patients and healthcare providers, empowering patients and their families to actively participate in the treatment journey, and supporting healthcare professionals to deliver a higher quality of care.

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