eGain Unveils AI Agent Integration for Cisco Webex Contact Center

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Cisco Systems, Inc.

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eGain Corporation has announced a new integration with Cisco Webex Contact Center, bringing its AI Agent solution to Webex’s platform. This collaboration enables Webex Contact Center users to leverage eGain’s trusted AI-powered knowledge and real-time conversational guidance directly within the Webex agent desktop. The joint solution aims to improve first-contact resolution, reduce handle time, and enhance customer satisfaction by delivering embedded, contextual guidance to agents without requiring them to switch between systems.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. eGain Corporation published the original content used to generate this news brief via GlobeNewswire (Ref. ID: GNW9629877-en) on January 21, 2026, and is solely responsible for the information contained therein.

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