• ACI Worldwide survey flagged a trust gap that could slow adoption of AI shopping agents as they move closer to checkout.
• YouGov poll of 2,080 UK adults found 19% trust AI assistants for everyday purchasing decisions versus 55% for a human adviser.
• 69% do not trust AI even when it follows user-set rules; 60% would stop using an AI agent after one mistake.
• Trust was higher for narrow tasks: 50% for finding best prices; 43% for following spending limits; only 17% for data security.
• 59% said they would not trust any organization to manage AI-powered shopping or payments; banks led at 20%.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ACI Worldwide Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260628382944) on June 29, 2026, and is solely responsible for the information contained therein.