C.H. Robinson, the global leader in Lean AI supply chains, is using artificial intelligence to ease a widespread pain point in less-than-truckload shipping: missed pickups. New AI agents are tracking down missed pickups and using advanced reasoning to determine how to keep freight moving. They're also collecting and analyzing previously unavailable data that LTL carriers are now using to improve their technology, scheduling and operations.

This innovation has created a major leap in efficiency: 95% of checks on missed LTL pickups have been automated, saving over 350 hours of manual work per day. Shippers' freight moves up to a day faster. Unnecessary return trips to pick up missed freight have been reduced by 42% – a win for carriers and shippers.

With one truck carrying freight from up to 20 different shippers, LTL shipping requires complex coordination to pick it all up, take it to a terminal and recombine it on other trucks with other freight heading the same direction. Across the industry, that leads to missed pickups and costly delays that ripple through LTL networks.