• eGain published joint research with Deloitte on a $6.9 trillion to $9.6 trillion US productivity risk from Baby Boomer retirements.
• Report projects more than 30 million Americans turn 65 over the next four years, accelerating loss of institutional knowledge.
• Surveyed data show 92% of organizations do not consistently capture knowledge from soon-to-retire employees; 85% of C-suite leaders flag material risk.
• Average job tenure fell to 3.9 years from 4.6 over the past decade; Baby Boomers average more than eight years, raising replacement friction.
• Framework urges consolidating knowledge into a single source, prioritizing high-impact content, embedding capture into daily workflows to protect service performance.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. eGain Corporation published the original content used to generate this news brief via GlobeNewswire (Ref. ID: 202606221120PRIMZONEFULLFEED9750424) on June 22, 2026, and is solely responsible for the information contained therein.