• ISG’s 2026 Buyers Guides for IT Management flagged a shift in ITSM and adjacent platforms toward predictive, autonomous operations as AI adoption rises.
• Research ranked 83 software providers, finding platforms evolving from reactive tools into control planes spanning cloud, SaaS, DevOps, outsourcing, remote work.
• ISG forecast 50% of enterprises will adopt ITSM with agentic AI by 2027 for proactive detection, resolution, orchestration with minimal human input.
• ServiceNow led overall in ITSM, ITAM, ESM, AIOps, observability; Microsoft topped FinOps; Zabbix led observability emerging providers.
• Evaluation priorities: workflow strength, ecosystem integration, high-quality operational data, governance, transparency, oversight as autonomy expands across operations, security, cost controls.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260605638876) on June 05, 2026, and is solely responsible for the information contained therein.