Italy privacy watchdog fines Character.AI owner over age-check failures

- Italy's data protection authority fined Character Technologies, the U.S.-based owner of generative AI platform Character.AI, €158,000 ($180,500) for breaches of data protection rules, it said on Thursday in a statement.

The service allows users, including minors, to chat with AI-generated virtual characters.

  • The regulator found several privacy violations, including shortcomings in information provided to users about the processing of their personal data.

  • The authority also raised concerns about safeguards for minors and the effectiveness of age-verification procedures, saying further protections were needed beyond those already in place.

  • Character Technologies did not immediately respond to a request for comment.

  • The authority, known as Garante, also said the company was late in conducting a Data Protection Impact Assessment (DPIA) and appointing an EU representative.

  • The Garante has been one of the most proactive regulators in Europe on AI. In 2023, it briefly banned the use of OpenAI's ChatGPT chatbot over age-check and data collection issues.

($1 = 0.8754 euros)