• Liveops published 2026 AI Maturity Benchmark for Customer Experience, finding 73% of enterprise CX leaders prefer hybrid AI-human service models versus 6% favoring AI-only automation.
• Survey of 815 contact-center decision-makers shows 61% of organizations in Walk or Run stages of AI maturity, indicating AI embedded in workflows with human oversight.
• Only 14% reported reaching Fly stage, where AI continuously adapts CX decisions in real time.
• Change management, workforce readiness rated top constraint on CX transformation at 3.7 out of 5; data security, compliance followed at 3.6.
• Gaming ranked most advanced by AI maturity, with 61% in Run or Fly stages; public sector showed highest concentration in Crawl stage at 47%.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. LiveOps Inc. published the original content used to generate this news brief on May 07, 2026, and is solely responsible for the information contained therein.