UPDATE 1-UK regulator fines Virgin Media $37 million for preventing contract cancellations
Liberty Global Ltd. Class A LBTYA | 0.00 | |
VOICE MOBILITY INTERNATIONAL INC VMII | 0.00 |
Adds details and background throughout
July 8 (Reuters) - British media regulator Ofcom fined Virgin Media £28 million ($37.38 million) on Wednesday for repeatedly preventing customers from cancelling contracts over nearly a three-year period between 2022 and 2024.
Here are some details on the regulator's decision:
Ofcom said its probe into Virgin Media, a joint venture between Spain's Telefonica TEF.MC and Liberty Global LBTYA.O, uncovered systemic and repeated failings in the mobile operator's contract termination procedures.
"Investigation uncovers deliberate call-dropping tactics, excessive and unnecessary call transfers and putting customers repeatedly on hold for no reason," the watchdog said.
The issue lasted from January 2022 to about mid-September 2024.
Ofcom had imposed a £23.8 million fine on the firm in December for disconnecting telecare customers during its programme to migrate customers to digital landlines.
Virgin Media did not immediately respond to a Reuters request for comment outside regular business hours.
($1 = 0.7491 pounds)
