Half: We are committed to providing innovative services that keep pace with the rapid technological advancements in the banking sector.

Customer satisfaction and providing them with the best banking experience are key parts of the bank 's culture.

The National Bank of Kuwait's automated safe deposit box service allows customers to easily access their valuables 24/7, without the need for bank staff intervention, through a smart automated mechanism that retrieves the safe deposit box and delivers it to the customer inside a private room that ensures the highest levels of privacy and comfort .

National Bank of Kuwait is the first bank in Kuwait to offer this service, in a move that reflects its leadership in providing advanced banking solutions that combine innovation with growing customer needs, and keep pace with the latest global trends in developing traditional services through the use of technology .

This service provides an advanced experience that meets the aspirations of customers seeking safe, fast and flexible solutions, giving them complete control over managing their safety deposit boxes according to their own schedule, thus enhancing their independence and keeping pace with their fast-paced lifestyles .

National Bank's automated safe deposit boxes are distinguished by the highest security standards, as they are designed using fire-resistant materials, providing reliable protection for valuables and important documents from potential risks, in addition to ensuring the highest levels of confidentiality and privacy .

Providing this service comes as part of the bank’s ongoing efforts to develop its services by integrating them with the latest technological solutions, which contributes to improving customer experience and providing more efficient and seamless services .

Commenting on this, Mr. Hisham Al-Nisf, Head of Personal Banking at the National Bank of Kuwait, said: “We are proud to be the first bank in Kuwait to offer this smart service, which redefines the safe deposit box experience by combining the highest levels of security and ease of use, giving our customers complete control over their belongings around the clock and with complete privacy, based on our long legacy of trust and adoption of the latest technologies .”

Al-Nisf added that the National Bank of Kuwait continues to consolidate its position as a leading institution by providing innovative banking solutions and advanced digital services that keep pace with the rapid technological progress in the banking sector, stressing that the bank places the customer experience at the forefront of its priorities by providing services that not only meet its needs, but also rise to the level of its expectations and anticipate its future requirements .

He pointed out that “Al Watani” adopts an integrated approach based on listening to customer opinions and employing advanced data analysis tools to extract accurate insights that contribute to developing services and enhancing levels of satisfaction and interaction, in order to support the provision of more efficient and flexible banking solutions .

National Bank of Kuwait continues to enhance the value offered to its customers by introducing innovative products and advanced solutions that keep pace with the latest global trends, as customer satisfaction and providing a distinguished banking experience are among the fundamental pillars of the bank’s culture .

Al Watani continues to build on its proven track record of providing high-quality banking services, by adopting the latest technologies and launching innovative initiatives that contribute to developing the customer experience and accelerating the pace of service delivery in the market .

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