This partnership will enable organizations to automate voice interactions in Arabic dialects, simplifying operational tasks such as confirming reservations and responding to service inquiries.

Dubai, UAE – CNTXT AI, a data and AI enabler in the region, and Actualize , a leader in real-time voice interaction automation, have announced a strategic partnership to launch an intelligent Arabic voice agent capable of understanding and interacting with regional dialects in real-time, enhancing customer experience across vital touchpoints.

Arabic voice interaction is one of the biggest technical challenges, due to the lack of adequate representation of different dialects, in addition to the urgent need for privacy-compliant, locally managed solutions. With the rapid growth of the digital economy in the GCC, voice automation solutions are emerging as a vital tool for improving the efficiency and effectiveness of customer service. According to a report by IMARC, the interactive AI market in the GCC is expected to grow from $325 million in 2024 to more than $2.1 billion by 2033, at a compound annual growth rate (CAGR) of 23.6%, driven by the increasing demand for personalized and live voice solutions.

This partnership is a direct response to this demand, providing a fully integrated Arabic voice agent, ready for immediate deployment, and capable of meeting the needs of organizations in the region from day one.

This intelligent voice agent integrates CNTXT AI 's speech-to-text platform, "Munsat," with Actualize 's voice automation platform, providing highly accurate and reliable voice interactions. The agent is currently available for public testing, with no app download or account creation required.

Designed to enable high-impact usage scenarios

The Arabic voice agent was specifically developed to support high-frequency, value-added usage scenarios, where fast, context-aware voice interactions contribute to increased efficiency and customer satisfaction. Some of the most prominent of these scenarios are:

• Booking Confirmation: Automatically follow up with customers to confirm appointments, reducing no-shows and improving operational efficiency.
• Automating reception services: Answering and routing incoming calls using the appropriate dialect, enhancing the caller experience with interactions that align with the recipient's cultural background.
• Support sales teams: Engage with potential customers through outbound voice calls, generate qualified sales leads, and convert interested customers into human sales agents.
• Order and payment tracking: Communicate with customers to verify order details, confirm delivery dates, or issue payment reminders, which helps increase collection rates and improve supply chain efficiency.
• Supporting government services: Enabling digital kiosks and e-service platforms with voice services that understand and accurately handle local dialects.

“Voice AI that adapts to our linguistic diversity is no longer a technical luxury, but a strategic necessity,” said Mohammed Abu Sheikh, CEO of CNTXT AI . “By combining the power of Mansat in dialect understanding with Actualize’s advanced voice automation architecture, we enable organizations to serve their Arabic-speaking customers with clarity, confidence, and true excellence.”

Technology precisely designed for the Arabic language

At a time when traditional speech technologies are unable to keep up with the linguistic diversity and complexity of the Arabic language, the Mansat speech-to-text platform offers a specialized solution that meets this challenge with flying colors. This model has been independently tested on six public datasets and has proven to outperform major global models such as Whisper from OpenAI and SeamlessM4T from Meta in terms of speech recognition accuracy in Arabic.

This voice agent also supports real-time transcription and accurate interaction with local dialects, while fully adhering to data governance, digital sovereignty, and compliance with regional standards.

"The Arabic language deserves technology that understands it linguistically and culturally," said Mohammed Shabbirin, CEO of Actualize . "Through this integration, we provide organizations in the MENA region with the voice tools they need to automate customer interactions in a way that respects cultural privacy and enhances service effectiveness."

About Actualize

Actualize is an advanced AI-powered intelligent agent platform that enables organizations to automate voice and text interactions and internal workflows. It aims to humanize digital interactions with real-time, context-aware intelligent agents fluent in over 50 languages, including regional Arabic. Trusted by organizations in the UAE, Qatar, and the UK, Actualize combines advanced natural language processing technologies with deep integration with enterprise systems to deliver a human-like customer service experience at scale, 24/7.

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