World Cup fans are suing StopHub for failing to deliver tickets.

StubHub Holdings Incorporation Class A

StubHub Holdings Incorporation Class A

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- World Cup football fans have filed a lawsuit against the StopHub resale platform for failing to deliver the expensive tickets they purchased to attend matches.

In a class-action lawsuit filed late Tuesday night in federal court in Manhattan, fans said they "did not get what they paid for" because the platform did not deliver the tickets.

The platform did not immediately respond to a request for comment.

Fans have flooded social media during the tournament, which is being held in the United States, Mexico, and Canada, blaming the platform for last-minute ticket cancellations and backtracking on assurances that they would receive alternative tickets.

Many ticket holders say they traveled long distances to watch the matches, and the refund for the tickets was not satisfactory for them because they had already paid for flights and accommodation.

The complaint stated that fans were "deceived and bought World Cup tickets for exorbitant amounts – only to suffer huge financial losses in the end. This represents a new low for the sports ticketing industry, which has repeatedly suffered from consumer protection issues, harming the fans who make the sport special."

The platform blamed FIFA's ticketing infrastructure for the problems related to ticket resale.

FIFA had urged fans to use its official resale platform exclusively, saying it was reliable.

The lawsuit seeks unspecified damages of at least $5 million for thousands of people in the United States who did not receive the World Cup tickets they purchased through StopHub, due to alleged violations of consumer protection laws and false advertising laws.