Aetna survey shows provider-payer trust score rises to 6.1 in Q2 2026

CVS Health Corporation

CVS Health Corporation

CVS

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  • CVS Health unit Aetna reported a Q2 2026 provider-payer trust score of 6.1, up from 5.4 in Q1.
  • Survey showed 52% of providers said payers deliver on promises, up 16 percentage points; 56% cited clearer coverage information, up 12 points.
  • Administrative burden remained the top provider challenge; 84% flagged patient records management or prior authorization as the biggest drivers.
  • More than 30% of respondents expect technology-enabled tools to save over an hour a day; 80% expect over 30 minutes.
  • Interoperability ranked as the top tech issue for 68% of providers; 29% want real-time patient data, with 47% expecting over 10 minutes saved per visit.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. CVS Health Corporation published the original content used to generate this news brief via PR Newswire (Ref. ID: NE04700) on July 15, 2026, and is solely responsible for the information contained therein.