Capita expands Salesforce collaboration to deploy Agentforce, MuleSoft automation for BPO clients

Salesforce.com, inc.

Salesforce.com, inc.

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  • Capita expanded its collaboration with Salesforce to deploy Agentforce 360 and MuleSoft across defence, education, and other regulated BPO clients.
  • A new framework agreement sets terms for delivering Salesforce AI agents and integration tools into clients’ middle and back-office operations.
  • Capita will roll out autonomous AI agents internally first, then commercialize the model for enterprise customers.
  • Recruitment deployment in 2025 saved more than 1,000 hours in four months, cutting candidate screening time by 43%.
  • Capita reported more than 350 AI agents running across internal and client environments, using MuleSoft Agent Fabric for governance and orchestration.


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