EasyVista study shows only 12% of firms have mature IT operations to scale AI deployments

  • EasyVista research flagged a widening gap between digital transformation and AI ambitions, versus the operational maturity of IT teams expected to deliver them.
  • AI adoption in IT service management topped 90%, yet only about 12% of organizations had the operational maturity to deploy it effectively.
  • About 44% reported structured ITSM processes, while more than 40% remained reactive; nearly 25% still relied on basic ticketing systems.
  • Key constraints were budget pressure at 38%, IT skills shortages at 36%, tool integration gaps at 35%, limiting AI scale-up.
  • IT-security convergence increased, with over 54% running interconnected workflows; close to 60% conducted joint post-incident reviews.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. EasyVista SA published the original content used to generate this news brief on June 02, 2026, and is solely responsible for the information contained therein.

This page is machine-translated. Sahm tries to improve but does not guarantee the accuracy and reliability of the translation, and will not be liable for any loss or damage caused by any inaccuracy or omission of the translation. *Disclaimer: The above content only represents the author's personal position and opinion and does not represent any position of Sahm Capital Financial Company and Sahm cannot confirm the authenticity, accuracy, and originality of the above content. Investors should consider the risks of investment products in light of their circumstances before making any investment decisions. When necessary, please consult a professional investment advisor. Sahm does not provide any investment advice, nor does it make any commitments and guarantees.