eGain, Deloitte warn Baby Boomer retirements could drive $6.9-$9.6 trillion knowledge loss output hit

eGain Corporation

eGain Corporation

EGAN

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  • eGain published joint research warning Baby Boomer retirements could drive USD 6.9-9.6 trillion in lost output from institutional knowledge loss.
  • Report estimates over 30 million Americans will turn 65 in the next four years, accelerating the knowledge transfer risk.
  • Survey data show 92% of organizations do not consistently capture knowledge from soon-to-retire workers; 85% of C-suite leaders see material threat.
  • Findings flag shrinking tenure as a structural issue, with average job tenure down to 3.9 years; Baby Boomers average over eight years.
  • Framework centers on consolidating knowledge into a single source, prioritizing high-impact content, embedding capture into daily workflows.


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