ISG says embedded AI turns collaboration software into workflow orchestration layer

Information Services Group, Inc.

Information Services Group, Inc.

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  • ISG research says embedded AI is reshaping collaboration software into a workflow orchestration layer that turns conversations into enterprise actions.
  • Buyers Guides for 2026 find AI use is moving beyond summaries to agentic systems that interpret context, recommend actions, execute tasks.
  • Microsoft ranked top Overall Leader in Collaborative AI Suites; Infobip led Communication Platforms; Google led Conversational AI.
  • Enterprises are prioritizing governance, data sovereignty, privacy, cybersecurity, transparency as AI gains authority to trigger approvals, update records, coordinate work.
  • ISG assessed 65 providers across five categories, highlighting consolidation of communications, content, workflows to cut tool fragmentation, improve decision speed.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202605290900BIZWIRE_USPR_____20260529_BW486829) on May 29, 2026, and is solely responsible for the information contained therein.

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