• ISG research found enterprises repositioning global capability centers as core hubs for AI-led innovation, digital transformation, enterprise growth, moving beyond cost-saving mandates.
• 2026 ISG Provider Lens Global Capability Center Services report flagged multi-location GCC footprints to diversify risk, widen time-zone coverage, meet regulatory needs, with India still primary base.
• Higher-value work shifting into GCC scope, including product engineering, customer experience transformation, advanced analytics, risk management, driving changes to governance models tied to measurable performance.
• AI, automation increasingly embedded into finance, HR, engineering workflows to scale impact, lifting demand for integrated delivery models that link technology, talent, governance.
• Report assessed 36 providers across design, setup, optimization, enhancement quadrants, naming multiple leaders across both categories.

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