ISG says North American life, retirement insurers favor phased modernization over core platform swaps

Information Services Group, Inc.

Information Services Group, Inc.

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  • ISG analysis finds North American life and retirement insurers shifting to phased modernization to protect long-duration policy servicing stability.
  • AI adoption is selective, with insurers embedding automation in core administration under human oversight to meet tighter regulatory expectations.
  • Outsourcing, third-party administration, pension risk transfer activity is rising to manage complexity in mature or closed books, where errors carry outsized risk.
  • Operating models are moving toward resilience, transparent controls, auditable decisions, consistent service delivery as baseline requirements.
  • Accenture, Cognizant, DXC, EXL, Infosys, Sutherland, WNS led both BPO and TPA quadrants in the 2026 Provider Lens report.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260629233710) on June 29, 2026, and is solely responsible for the information contained therein.

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