Lenovo, ServiceNow expand strategic agreement on AI-native workflow automation

ServiceNow, Inc.

ServiceNow, Inc.

NOW

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  • Lenovo entered an expanded multi-year strategic agreement with ServiceNow to automate enterprise IT and device lifecycle workflows using AI-native operations.
  • Partnership combines Lenovo real-time endpoint intelligence and digital workplace services with ServiceNow AI Platform to cut IT support costs, speed employee onboarding, improve operational control.
  • Internal testing showed up to 30% lower IT support costs, up to 50% faster time to productivity, up to 40% of IT issues resolved proactively before user impact.
  • Managed AI services delivery target expanded to support enterprises with 5,000 to 50,000 employees.
  • Rollout starts in Australia, New Zealand, Hong Kong, Singapore, Ireland, with broader global expansion planned.


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