NTT Docomo Business, ElevenLabs partner on voice AI for contact centers backed by Docomo Ventures investment

  • NTT Docomo Ventures-backed ElevenLabs Japan began a collaboration with NTT Docomo Business to deploy human-like voice AI in contact centers.
  • Partnership targets higher service quality, faster response times, improved efficiency through integration of ElevenLabs voice AI into Docomo Business platforms.
  • Pilot underway at Docomo Finance’s contact center to validate production deployment of AI phone support.
  • Initial rollout focuses on financial services, with plans to expand to other industries.


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