Pierre Fabre selects Salesforce Agentforce Life Sciences for customer engagement platform

Salesforce.com, inc.

Salesforce.com, inc.

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  • Salesforce disclosed that Laboratoires Pierre Fabre selected Agentforce Life Sciences for Customer Engagement to unify commercial processes across its prescription drug and dermo-cosmetics businesses on a single “One CRM” platform.
  • The rollout targets more than 4,000 internal users, building on existing deployments of Agentforce Service and Data 360.
  • Pierre Fabre expects the platform to support regulation-compliant engagement across medical and retail point-of-sale workflows, with a stated goal to lift healthcare professional satisfaction by up to 20%.


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