Prudential study shows employer interest in AI benefits tools outpaces employee adoption

Prudential Financial, Inc.

Prudential Financial, Inc.

PRU

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  • Prudential published a 2026 Benefits & Beyond study showing employers are moving faster than workers on AI for benefits support.
  • 83% of employers want AI to help employees understand benefits; 58% of employees would use it; 24% use it now.
  • Perception gap could slow rollout: 78% of employers view AI positively versus 51% of employees.
  • Trust barriers dominate: privacy and security concerns at 49% for employers, 52% for employees; 25% of employees cite distrust versus 12% of employers.
  • Survey covered 3,096 full-time US employees, 760 employers; January 2026 fieldwork.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Prudential Financial Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 20260622809260) on June 22, 2026, and is solely responsible for the information contained therein.

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