• SoundThinking released its fifth annual ESG report covering 2025, outlining its approach to responsible innovation, oversight, transparency, and accountability in public safety technology.
• Report flags rising operational risk from AI in public safety, citing commitments to human-in-the-loop use, rigorous pre-deployment testing, clear system limits.
• 2025 scale metrics: 200,876 published ShotSpotter alerts across 1,093 square miles; about 6.6 million CrimeTracer queries processed.
• Customer metrics show NPS at 73% in 2025 versus 66% in 2024; existing customer revenue retention at 99% versus 105%.
• Workforce and security metrics: 300 employees; 37% gender diversity, 54% racial diversity; 100% security training completion, SOC 2 Type 2 completed.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. SoundThinking Inc. published the original content used to generate this news brief on June 30, 2026, and is solely responsible for the information contained therein.