Teleperformance published its 2025 annual report, outlining the rollout of its Future Forward plan to expand AI-enabled service offerings and internal efficiency initiatives. The company said it launched more than 500 AI projects in 2025 and introduced its TP.ai FAB platform to integrate AI, human expertise and automation into operations. A governance update includes the appointment of Jorge Amar as CEO effective March 16, 2026, with Daniel Julien and Thomas Mackenbrock stepping down from executive roles. Teleperformance reported 2025 revenue of EUR 10.21 billion and a workforce of nearly 490,000 employees operating in nearly 100 countries.

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