U.S. Bank expands AWS collaboration to accelerate cloud migration, AI-driven customer experience

Amazon.com, Inc.

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Amazon.com’s AWS expanded collaboration with U.S. Bank to migrate hundreds of mission-critical banking applications to AWS in a multi-year modernization initiative.
Program targets payment processing, wealth management, commercial banking platforms, backed by a secure, compliant AWS foundation designed to meet regulatory requirements.
U.S. Bank plans to deploy generative AI for customer service using Amazon Bedrock, Amazon Nova Sonic, Amazon Connect, aiming for 24/7 agentic self-service across voice, chat, SMS.
Bank also expects broader GenAI use cases across fraud detection, compliance automation, developer productivity as it expands AWS-based transformation.

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