Vonage, Ericsson unit, launches industry-specific AI agents for contact centers

  • Ericsson unit Vonage launched industry-specific AI agents for healthcare, financial services, retail contact centers within Vonage Contact Center.
  • Integrations with Avaamo, Syndeo embed vertical-trained automation natively in VCC, aiming to cut costs, speed routine service, support compliance.
  • AI agents can hand off to live agents with context, targeting more efficient staffing and better supervisor decision-making in contact centers.


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