How to close your account?

If you need to close your account, please make sure the following conditions are met.

  • The account is not connected to any third-party social network accounts (if so, you need to unlink the accounts first).
  • Make sure all your stock positions have been closed.
  • Make sure your account balance is zero.

To close your account:

  • Tap the "More" icon located on the upper left of the Watchlist page.
  • Tap the "Settings" icon in bottom left corner.
  • Tap the "Account & Security".
  • Tap the "Close Account".
  • After carefully reading the risk notices, tick the box labeled "I have read and confirmed the above Risk Notice" and then click "Next".
  • Select to close an account.
  • Provide the reason for account closing and then click "Next".
  • Submit the security verification code received on your registered mobile phone.

Note: After receiving your account closing canceling request, we will contact you within 3 working days to verify the details of your account cancellation request.

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