CVS Health expands Salesforce tie-up to deploy Agentforce AI across Aetna, Caremark call centers

CVS Health Corporation

CVS

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Salesforce.com, inc.

CRM

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CVS Health expanded its collaboration with Salesforce to deploy Agentforce Health across Aetna and CVS Caremark call centers.
Platform uses AI agents to deliver real-time insights, aiming to speed issue resolution while maintaining clinical oversight.
Salesforce technology will connect permitted CVS Health data to give agents a unified member view across businesses.
Rollout targets a more personalized experience for members, covering interactions involving up to 1.5 million providers.
Salesforce described the agreement as its largest Agentforce deal to date in regulated industries.

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