ISG says European life, retirement insurers shift BPO focus to AI-ready resilience, compliance

Information Services Group, Inc.

Information Services Group, Inc.

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  • ISG report finds European life and retirement insurers reshaping BPO to boost resilience, compliance readiness, AI-era modernization.
  • Stricter oversight, multi-jurisdiction operations, legacy platform fragmentation driving new sourcing models focused on governance, data localization, multilingual service.
  • Provider selection shifting toward embedded controls, audit trails, supervisory reporting; buyers prioritize GDPR, DORA, Solvency II experience.
  • Modernization strategies favor phased process redesign, targeted automation, digital augmentation over core-system replacements to protect service stability.
  • Accenture, Cognizant, Genpact among leaders; NTT DATA, Sutherland named rising stars; Sutherland won 2026 global CX Star Performer.


Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. ISG - Information Services Group Inc. published the original content used to generate this news brief via Business Wire (Ref. ID: 202606300400BIZWIRE_USPR_____20260630_BW938339) on June 30, 2026, and is solely responsible for the information contained therein.

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