NICE, ServiceNow launch joint CXone-Workflow customer service solution

ServiceNow, Inc.
NICE Ltd. Sponsored ADR

ServiceNow, Inc.

NOW

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NICE Ltd. Sponsored ADR

NICE

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  • NICE launched joint solution with ServiceNow to link NICE CXone customer engagement with ServiceNow Customer Service Management workflows.
  • Product targets faster end-to-end issue resolution by triggering enterprise workflows at start of customer interactions, aiming to reduce handoffs across front, middle, back office.
  • Initial release includes unified intelligent routing using ServiceNow case data with NICE engagement signals, supported by AI agent Copilot for real-time guidance, summaries, next-best actions.
  • Offering is in controlled release, with broader rollout planned as collaboration expands.


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