• Salesforce research found patients were 3x more likely to trust AI agents embedded in a doctor’s secure portal than public chatbots.
• Trust hinged on human backstops: 89% required an “escalate to human” option for AI administrative support; 90% expected it for AI medical support.
• Accuracy ranked as the top concern at 36%; data privacy followed at 30%, signaling adoption risk without stronger controls.
• Operational friction remained high: 58% delayed or skipped care due to scheduling difficulty; 66% ran out of medication awaiting refill approval.
• Governance expectations tightened: 91% supported a right to opt out of AI-driven clinical recommendations.

Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Salesforce Inc. published the original content used to generate this news brief on June 24, 2026, and is solely responsible for the information contained therein.