SoundHound AI Inc. (NASDAQ:SOUN), a global leader in voice and agentic AI, today announced the expansion of "Emily," MUSC Health’s AI agent built on SoundHound’s next-generation agentic AI platform. The expansion extends support to MUSC Health’s retail and specialty pharmacy operations and builds on a successful collaboration that has supported more than 2.2 million patient calls across the health system.

Since first deploying Emily on SoundHound’s AI agent platform in 2024 as part of an initiative to enhance patient appointment management, MUSC Health, the health care system of the Medical University of South Carolina, has scaled the technology across patient access and other nonclinical service workflows.